FAQ

What is the offer?

If you have purchased one of the following products at the nominated retailer or at online.acer.com.au you are eligible to claim your free night stay at an Ovolo Hotel

  • Swift 5 at Harvey Norman
  • Swift 5 at Bing Lee
  • Swift 5 at Acer Online
  • Aspire 5 – Intel® Core™ i5 or i7 – 11th Gen at Acer Online

Every validated claim will be awarded a one night stay in the Ovolo Hotel of your choice*.

How do I participate in the offer?

You will need to purchase one of the eligible products and then return here (www.acerpromotions.com.au/taxrelax) to claim your Gift (One night Stay at Ovolo Hotels).

Where do I find my serial number?

The serial number of your device is on both sides of the product box your device came in. It will be prefaced by the letters S/N and contains letters and digits.

Serial Number on box

When will I receive my one night stay in Ovolo Hotels?

Once your claim is validated you will receive an email notification directing you to The Acer / Ovolo Room Offer Reservation page. Here you will be able to select your hotel, and your preferred stay date, and Ovolo Hotel Reservations will be in contact with you to confirm your booking.

I received an email from Store.aca@acer.com – what does this mean?

This is our promotions team inbox, and we may contact you requesting more information to complete your claim. Your prompt response allows us to process and validate your claim quickly so you can receive your Gift shortly after.

I am having issues with my product, how do I contact support?

To contact support, please check our product support page at acer.com.au

How will I receive my free night at Ovolo Hotels?

After your claim has been validated by our promotions team, you will receive an email directing you to the Acer / Ovolo Hotel Reservation Page. Here you can select your hotel and your preferred stay date and Ovolo Hotel Reservations will be in contact with you to confirm your booking. Please enter your email address correctly as we are unable to reverse any claims.

How do I know I’ve processed my claim correctly?

You will receive a confirmation email which will advise you’ve processed the claim successfully.

I haven’t received a confirmation email?

If you haven’t received a confirmation email, please email (Store.aca@acer.com) quoting your Product Serial Number.

How do I use the Gift – One Night in an Ovolo Hotel?

You can choose to use your one night stay anytime between 1st June 2021 and 30th June 2022*. You must keep your email that directs you to the Acer / Ovolo Hotel Reservation Page.

I’ve made a mistake in my claim. Can I change my details?

No. Once submitted all claims are final and cannot be changed. Please review all information provided prior to submitting your claim.

Tips on entering your Serial Number

You must enter all digits and letters as they appear.

Make sure you enter each digit exactly as you see it – UPPER CASE letters, and numbers.

I have a problem with the product, what should I do?

If you have product related or technical problem, please contact Acer Support.

How do I know my claim has been received?

When the online claim process is finished, you should also receive an email with the same information. If you did not get the confirmation screen, you may not have clicked the final SUBMIT button and we may not have captured your claim.

If you did not receive a confirmation email, it may be because your email address was entered incorrectly. Please email us at Store.aca@acer.com with your Product Serial Number as a reference, to advise the correct email address.

*Subject to availability. Please refer to the Terms and Conditions.