What is the offer?
If you have purchased an eligible product from Acer Online during the promotional period you can claim a single copy of the ‘Crysis Remastered Trilogy’ game valued at $US49.99 and ‘HUMANKIND’ game valued at $US49.99..
Eligible products are:
- Acer Nitro 5 Intel® Core™ i5-11th Gen
- Acer Nitro 5 Intel® Core™ i7 11th Gen
- Predator Helios 300 Intel® Core™ i7 11th Gen
- Predator Triton Intel® Core™ i7
How do I participate in the offer?
After your purchase you can claim here by providing a copy of your purchase receipt and the serial number (SN) of the purchased product.
How will I receive my copy of Crysis and Humankind?
After your claim has been validated by our promotions team, you will receive your download code. This will be sent to the email address you provided during the claim. Please enter your email address correctly as we are unable to reverse any claims.
When will I receive my copy of Crysis and Humankind?
Your copy of Crysis and Humankind (Download Code) will be emailed to you within 6 weeks from your claim. You may receive an email from our promotions team (Store.firstname.lastname@example.org) requesting further information to validate your claim.
I received an email from Store.email@example.com – what does this mean?
I am having issues with my product, how do I contact support?
To contact support, please login into your Acer account at acer.com.au and contact support or go to online.acer.com.au/acer/store/contactus and contact Support.
How do I install Crysis and Humankind games?
Details on how to download and install the games will be included in the email containing your download code.
I’ve made a mistake in my claim. Can I change my details?
No. Once submitted all claims are final and cannot be changed. Please review all information provided prior to submitting your claim.
Tips on entering your serial number and receipt of purchase
You must enter all digits and letters for the serial number (S/N).
Make sure you enter each digit/letter exactly as you see it – UPPER CASE letters, and numbers.
You can take a picture with your phone of the purchase receipt if you don’t have an electronic version to upload.
How do I know my claim has been received?
When your online claim is submitted, you will receive a confirmation email confirming the claim and the details you have provided. If your details are incorrect, contact Store.firstname.lastname@example.org and advise the correct details for the claim.
If you did not receive a confirmation email, it may be because your email address was entered incorrectly. Please email us at Store.email@example.com with your serial number as a reference, to advise the correct email address.