Battlefield 2042 redemption offer
Battlefield 2042 HeaderImage

FAQ

What is the offer?

If you have purchased an eligible product from a store that stocks Acer products during the promotional period you can claim a single copy of the ‘Battlefield 2042’ game valued at $89.99.

Eligible products are:

  • Acer Nitro 5 11th Gen Intel® Core™ i7 with NVIDIA GeForce RTX™ 3070
  • Predator Helios 300 11th Gen Intel® Core™ i7 with NVIDIA GeForce RTX™ 3070
How do I participate in the offer?

After your purchase you can claim here by providing a copy of your purchase receipt and the serial number (SN) of the purchased product.

How will I receive my copy of Battlefield 2042?

After your claim has been validated by our promotions team, you will receive your copy of Battlefield 2042 download code to the email address you provided during the claim. Please enter your email address correctly as we are unable to reverse any claims.

When will I receive my copy of Battlefield 2042?

Your copy of Battlefield 2042 (Download Code) will be emailed to you within 6 weeks from your claim. You may receive an email from our promotions team (Store.aca@acer.com) requesting further information to validate your claim.

The GeForce RTX 30 Series bundle that you will receive includes: Standard edition game and Battlefield 2042 Pre-Order bonuses of: Open Early Access, Baku ACB-90 melee takedown knife, “Mr Chompy” epic weapon charm and “landfall” player card background and “Old Guard” tag
I received an email from Store.aca@acer.com – what does this mean?

This is our promotions team address. We may contact you requesting more information to complete your claim. Your prompt response allows us to process and validate your claim quickly so you can receive your copy of Battlefield 2042 shortly after.

I am having issues with my product, how do I contact support?

To contact support, please login into your Acer account at acer.com.au and contact support or go to online.acer.com.au/acer/store/contactus and contact Support.

How do I install the Battlefield 2042 game?

Details on how to download and install Battlefield 2042 will be included in the email containing your download code.

I’ve made a mistake in my claim. Can I change my details?

No. Once submitted all claims are final and cannot be changed. Please review all information provided prior to submitting your claim.

Tips on entering your serial number and receipt of purchase

You must enter all digits and letters for the serial number (S/N).
Make sure you enter each digit/letter exactly as you see it – UPPER CASE letters, and numbers.
You can take a picture with your phone of the purchase receipt if you don’t have an electronic version to upload.

 

How do I know my claim has been received?

When your online claim is submitted, you will receive a confirmation email confirming the claim and the details you have provided. If your details are incorrect, contact Store.aca@acer.com and advise the correct details for the claim.

If you did not receive a confirmation email, it may be because your email address was entered incorrectly. Please email us at Store.aca@acer.com with your serial number as a reference, to advise the correct email address.